Terms of Service
Terms of Service
Terms of Service
Last updated: September 4, 2026
These Terms of Service (“Terms”) govern your use of chataiassistants.com and any AI assistant design, implementation, integration, hosting, support, or related services provided by CHAT AI ASSISTANTS (“we,” “us,” or “our”). By accessing the website, requesting services, or accepting a proposal, you agree to these Terms.
1. Eligibility and Business Use
You must be legally able to enter into a binding agreement. If you use the services on behalf of a company or other organization, you confirm that you have authority to bind that organization. Our services are intended primarily for business use.
2. Services and Project Scope
We create and support custom AI chat and voice assistants, integrations, workflows, and related automation. The specific scope, channels, deliverables, timeline, usage limits, support level, and fees for a project are described in the applicable proposal, order, statement of work, or invoice (“Project Agreement”). If a Project Agreement conflicts with these Terms, the Project Agreement controls for that project.
Any feature, integration, timeline, or outcome not expressly included in the Project Agreement is outside the agreed scope and may require additional fees or time.
3. Customer Responsibilities
You agree to:
• provide accurate requirements, content, approvals, and access needed for the project;
• ensure you have the rights and lawful basis to provide all data, documents, credentials, and content;
• review and approve assistant responses, workflows, and integrations before launch;
• provide required privacy notices and obtain required consent from your own users;
• maintain appropriate account security and promptly notify us of unauthorized access;
• use the services in compliance with applicable laws, platform rules, and these Terms.
You remain responsible for decisions made using assistant output and for human review where accuracy, safety, or legal compliance is important.
4. AI Output and Limitations
AI-generated responses may occasionally be incomplete, inaccurate, outdated, or unsuitable for a particular situation. The assistant is a support and automation tool and should not be treated as a substitute for professional, medical, legal, financial, or other regulated advice.
We test and configure the assistant for the agreed use case, but we do not guarantee that every response will be error-free or that the service will achieve a specific commercial result. You are responsible for defining escalation rules and reviewing high-impact use cases.
5. Acceptable Use
You may not use the website or services to:
• violate laws, regulations, sanctions, intellectual-property rights, privacy rights, or platform policies;
• create deceptive, discriminatory, abusive, defamatory, fraudulent, or harmful content;
• distribute malware, spam, or unauthorized communications;
• collect or process personal information without a lawful basis;
• attempt to gain unauthorized access, bypass security, reverse engineer protected systems, or disrupt the services;
• present AI output as professional advice where qualified human oversight is legally required.
We may suspend or limit access where necessary to investigate misuse, protect users or systems, or comply with law.
6. Third-Party Services
Projects may rely on third-party services such as AI model providers, messaging platforms, hosting providers, CRM systems, calendars, payment services, analytics tools, and automation platforms. Your use of those services may be subject to their own terms, fees, limits, and availability.
We are not responsible for changes, outages, restrictions, or decisions made by third-party providers. We will use reasonable efforts to help diagnose integration issues within the agreed support scope.
7. Fees, Billing, and Taxes
Fees and payment schedules are stated in the applicable Project Agreement. Unless otherwise stated, setup fees cover implementation work and recurring fees cover the ongoing services described in the selected plan. Third-party usage, messaging, telephony, AI model, hosting, or software fees may be billed separately.
Invoices are due according to the stated payment terms. Overdue amounts may result in delayed delivery or suspension after reasonable notice. Fees exclude taxes, duties, and bank charges unless explicitly stated otherwise. You are responsible for applicable taxes except taxes on our income.
8. Changes, Revisions, and Delays
Included revisions and approval stages are defined in the Project Agreement. Material changes to requirements, content volume, channels, integrations, or workflow after approval may affect fees and delivery dates.
Timelines depend on timely customer feedback, content, access, and third-party approvals. We are not responsible for delays caused by missing customer materials, platform reviews, third-party outages, or events outside our reasonable control.
9. Intellectual Property
Each party retains ownership of materials, technology, trademarks, data, and intellectual property it owned before the project.
You retain ownership of your customer content. You grant us a limited right to host, copy, transform, and process that content only as needed to provide, secure, and support the services.
Ownership and license rights for custom deliverables are defined in the Project Agreement. Unless otherwise stated, we retain ownership of our reusable software, templates, methods, tools, know-how, and pre-existing components. After full payment, you may use the delivered configuration and custom materials for the agreed business purposes.
10. Confidentiality
Each party will use reasonable care to protect non-public business, technical, and commercial information received from the other party and will use it only for the project or as required by law. Confidentiality obligations do not apply to information that is public through no breach, already lawfully known, independently developed, or received lawfully from another source.
11. Privacy and Data Protection
Our handling of personal information is described in the Privacy Policy. For deployments that involve processing personal information on your behalf, the parties may agree to additional data protection terms where required. You are responsible for determining whether your use case requires sector-specific controls or a separate data processing agreement.
12. Availability, Maintenance, and Support
We aim to provide reliable services, but uninterrupted or error-free availability is not guaranteed. Maintenance, security updates, third-party incidents, internet conditions, and events outside our control may affect availability. Support hours, response targets, backups, monitoring, and service commitments apply only when included in the relevant plan or Project Agreement.
13. Cancellation and Termination
Either party may terminate ongoing services according to the notice period in the Project Agreement. We may suspend or terminate services for material breach, unlawful use, security risk, or non-payment if the issue is not resolved within a reasonable period where a cure is possible.
Upon termination, outstanding fees remain due. Access to hosted services may end, and data may be deleted after the applicable retention period. Export or transition assistance may be available for an additional fee.
14. Disclaimer of Warranties
To the maximum extent permitted by law, the website and services are provided on an “as available” basis. Except for commitments expressly stated in a Project Agreement, we disclaim implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that AI output will always be accurate or meet a particular result.
15. Limitation of Liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, punitive, or consequential damages, or for lost profits, revenue, data, goodwill, or business opportunities. Our total liability arising from a project will not exceed the fees paid to us for the affected services during the six months before the event giving rise to the claim.
Nothing in these Terms limits liability that cannot legally be limited, including liability for fraud or intentional misconduct.
16. Indemnification
You agree to defend and indemnify us against third-party claims arising from customer content, your unlawful or unauthorized use of the services, your breach of these Terms, or your violation of another person’s rights, except to the extent caused by our own breach or misconduct.
17. Changes to These Terms
We may update these Terms to reflect service, legal, or operational changes. The updated version will be posted with a revised date. Changes apply prospectively. Material changes affecting an active paid project will not override a signed Project Agreement unless the parties agree otherwise.
18. Governing Terms and Disputes
The governing law, venue, and dispute process may be specified in the applicable Project Agreement. If they are not specified, the parties will first attempt in good faith to resolve any dispute through written notice and direct negotiation before pursuing formal remedies available under applicable law.
19. Contact
Questions about these Terms may be sent to:
CHAT AI ASSISTANTS
Email: mail@chataiassistants.com
Website: https://chataiassistants.com/
Last updated: September 4, 2026
These Terms of Service (“Terms”) govern your use of chataiassistants.com and any AI assistant design, implementation, integration, hosting, support, or related services provided by CHAT AI ASSISTANTS (“we,” “us,” or “our”). By accessing the website, requesting services, or accepting a proposal, you agree to these Terms.
1. Eligibility and Business Use
You must be legally able to enter into a binding agreement. If you use the services on behalf of a company or other organization, you confirm that you have authority to bind that organization. Our services are intended primarily for business use.
2. Services and Project Scope
We create and support custom AI chat and voice assistants, integrations, workflows, and related automation. The specific scope, channels, deliverables, timeline, usage limits, support level, and fees for a project are described in the applicable proposal, order, statement of work, or invoice (“Project Agreement”). If a Project Agreement conflicts with these Terms, the Project Agreement controls for that project.
Any feature, integration, timeline, or outcome not expressly included in the Project Agreement is outside the agreed scope and may require additional fees or time.
3. Customer Responsibilities
You agree to:
• provide accurate requirements, content, approvals, and access needed for the project;
• ensure you have the rights and lawful basis to provide all data, documents, credentials, and content;
• review and approve assistant responses, workflows, and integrations before launch;
• provide required privacy notices and obtain required consent from your own users;
• maintain appropriate account security and promptly notify us of unauthorized access;
• use the services in compliance with applicable laws, platform rules, and these Terms.
You remain responsible for decisions made using assistant output and for human review where accuracy, safety, or legal compliance is important.
4. AI Output and Limitations
AI-generated responses may occasionally be incomplete, inaccurate, outdated, or unsuitable for a particular situation. The assistant is a support and automation tool and should not be treated as a substitute for professional, medical, legal, financial, or other regulated advice.
We test and configure the assistant for the agreed use case, but we do not guarantee that every response will be error-free or that the service will achieve a specific commercial result. You are responsible for defining escalation rules and reviewing high-impact use cases.
5. Acceptable Use
You may not use the website or services to:
• violate laws, regulations, sanctions, intellectual-property rights, privacy rights, or platform policies;
• create deceptive, discriminatory, abusive, defamatory, fraudulent, or harmful content;
• distribute malware, spam, or unauthorized communications;
• collect or process personal information without a lawful basis;
• attempt to gain unauthorized access, bypass security, reverse engineer protected systems, or disrupt the services;
• present AI output as professional advice where qualified human oversight is legally required.
We may suspend or limit access where necessary to investigate misuse, protect users or systems, or comply with law.
6. Third-Party Services
Projects may rely on third-party services such as AI model providers, messaging platforms, hosting providers, CRM systems, calendars, payment services, analytics tools, and automation platforms. Your use of those services may be subject to their own terms, fees, limits, and availability.
We are not responsible for changes, outages, restrictions, or decisions made by third-party providers. We will use reasonable efforts to help diagnose integration issues within the agreed support scope.
7. Fees, Billing, and Taxes
Fees and payment schedules are stated in the applicable Project Agreement. Unless otherwise stated, setup fees cover implementation work and recurring fees cover the ongoing services described in the selected plan. Third-party usage, messaging, telephony, AI model, hosting, or software fees may be billed separately.
Invoices are due according to the stated payment terms. Overdue amounts may result in delayed delivery or suspension after reasonable notice. Fees exclude taxes, duties, and bank charges unless explicitly stated otherwise. You are responsible for applicable taxes except taxes on our income.
8. Changes, Revisions, and Delays
Included revisions and approval stages are defined in the Project Agreement. Material changes to requirements, content volume, channels, integrations, or workflow after approval may affect fees and delivery dates.
Timelines depend on timely customer feedback, content, access, and third-party approvals. We are not responsible for delays caused by missing customer materials, platform reviews, third-party outages, or events outside our reasonable control.
9. Intellectual Property
Each party retains ownership of materials, technology, trademarks, data, and intellectual property it owned before the project.
You retain ownership of your customer content. You grant us a limited right to host, copy, transform, and process that content only as needed to provide, secure, and support the services.
Ownership and license rights for custom deliverables are defined in the Project Agreement. Unless otherwise stated, we retain ownership of our reusable software, templates, methods, tools, know-how, and pre-existing components. After full payment, you may use the delivered configuration and custom materials for the agreed business purposes.
10. Confidentiality
Each party will use reasonable care to protect non-public business, technical, and commercial information received from the other party and will use it only for the project or as required by law. Confidentiality obligations do not apply to information that is public through no breach, already lawfully known, independently developed, or received lawfully from another source.
11. Privacy and Data Protection
Our handling of personal information is described in the Privacy Policy. For deployments that involve processing personal information on your behalf, the parties may agree to additional data protection terms where required. You are responsible for determining whether your use case requires sector-specific controls or a separate data processing agreement.
12. Availability, Maintenance, and Support
We aim to provide reliable services, but uninterrupted or error-free availability is not guaranteed. Maintenance, security updates, third-party incidents, internet conditions, and events outside our control may affect availability. Support hours, response targets, backups, monitoring, and service commitments apply only when included in the relevant plan or Project Agreement.
13. Cancellation and Termination
Either party may terminate ongoing services according to the notice period in the Project Agreement. We may suspend or terminate services for material breach, unlawful use, security risk, or non-payment if the issue is not resolved within a reasonable period where a cure is possible.
Upon termination, outstanding fees remain due. Access to hosted services may end, and data may be deleted after the applicable retention period. Export or transition assistance may be available for an additional fee.
14. Disclaimer of Warranties
To the maximum extent permitted by law, the website and services are provided on an “as available” basis. Except for commitments expressly stated in a Project Agreement, we disclaim implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that AI output will always be accurate or meet a particular result.
15. Limitation of Liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, punitive, or consequential damages, or for lost profits, revenue, data, goodwill, or business opportunities. Our total liability arising from a project will not exceed the fees paid to us for the affected services during the six months before the event giving rise to the claim.
Nothing in these Terms limits liability that cannot legally be limited, including liability for fraud or intentional misconduct.
16. Indemnification
You agree to defend and indemnify us against third-party claims arising from customer content, your unlawful or unauthorized use of the services, your breach of these Terms, or your violation of another person’s rights, except to the extent caused by our own breach or misconduct.
17. Changes to These Terms
We may update these Terms to reflect service, legal, or operational changes. The updated version will be posted with a revised date. Changes apply prospectively. Material changes affecting an active paid project will not override a signed Project Agreement unless the parties agree otherwise.
18. Governing Terms and Disputes
The governing law, venue, and dispute process may be specified in the applicable Project Agreement. If they are not specified, the parties will first attempt in good faith to resolve any dispute through written notice and direct negotiation before pursuing formal remedies available under applicable law.
19. Contact
Questions about these Terms may be sent to:
CHAT AI ASSISTANTS
Email: mail@chataiassistants.com
Website: https://chataiassistants.com/